Privacy Policy
Privacy Policy CrownStone Diamonds – Rough & Polished Diamond Trading
Last updated: September 9, 2025
At CrownStone Diamonds, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, request a diamond trading enquiry, subscribe to our communications, or otherwise interact with our Services.
1. Definitions
"CrownStone Diamonds", "We", "Us", "Our" refers to CrownStone Diamonds, the operator of this website and provider of rough and polished diamond trading services.
"You", "Your" refers to any individual who visits our website, requests a diamond trading enquiry, subscribes to our communications, or otherwise interacts with our Services.
"Personal Information" means any information that can be used to identify you, such as your name, email address, phone number, or organisation.
"Trade Data" refers to diamond origin information, Kimberley Process certificates, grading reports, blockchain traceability records, and supply chain documentation that you share with us when requesting a trade enquiry or consultation.
2. Information We Collect
We collect the following categories of information:
Information you provide directly:
- Name, email address, phone number, and organisation when you contact us or request a diamond trading enquiry.
- Details about the diamond, stone, parcel, or supply chain you are enquiring about — including origin data, certification numbers, and any documentation you provide.
- Messages, questions, and feedback you submit through our contact forms, email, or phone.
- Newsletter subscription information (email address).
Information collected automatically:
- Browser type, device type, IP address, and general location (country/city) for analytics and site performance.
- Pages visited, time spent on the site, and referring URLs to help us improve the Services.
- Cookie and similar technology data used to remember your preferences and understand site usage.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our rough and polished diamond trading Services.
- Prepare and deliver trade enquiries, sourcing proposals, consultations, and responses to your requests.
- Communicate with you about your requests, updates to orders, or changes to our Services.
- Send you the CrownStone Journal newsletter if you have subscribed (you may unsubscribe at any time).
- Comply with legal obligations under Kimberley Process, OECD, anti-money-laundering, and applicable national laws.
- Detect, prevent, and address fraud, security issues, or misuse of our Services.
5. Your Rights & Choices
Depending on where you live, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Objection & Restriction: Object to or request that we restrict certain processing of your information.
- Portability: Request that we transfer your information to another service where technically feasible.
- Withdraw consent: Unsubscribe from our newsletter or withdraw consent for non-essential processing at any time.
To exercise any of these rights, contact us at cs@crownstonediamonds.com. We will respond within the timeframe required by applicable law.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit, secure storage, and staff training on data protection.
No method of transmission over the internet is completely secure. While we take your privacy seriously, we cannot guarantee absolute security of information transmitted to or stored on our systems.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or regulatory requirements. Trade enquiry data is retained for the duration of our professional relationship and for a reasonable period afterwards to allow for order updates and verification.
9. International Transfers
Because we trade diamonds sourced from Botswana, Canada, Namibia and South Africa, your information may be transferred to and processed in countries outside your country of residence. Where this happens, we take steps to ensure your information receives an adequate level of protection consistent with this Privacy Policy.
10. Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you via email or a prominent notice on our website. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Email: cs@crownstonediamonds.com
Phone: +1 415-518-0710
Address: 35-01 36th Ave, Astoria, NY 11106
This Privacy Policy is provided for general guidance only and does not constitute legal advice. Please consult your legal advisor to adapt it to your specific needs and local laws.